Frequent Questions

How quickly will you ship my order?

Standard orders are printed and dispatched within 48 hours. This means your items will be collected by Royal Mail from our premises within 48 hours. Flat items that fit through your letterbox are normally delivered within 1-2 days.

Bulky items, for example, our personalised mugs take a minimum of 2 days to deliver with Royal Mail.

If you have paid for next day delivery, and have ordered Monday - Thursday before 1 pm, these will be delivered the next working day by DPD. Next-day orders after 1 pm Thursday are delivered the following Monday. 

We do not offer weekend deliveries by courier. Find out more about delivery here. 

What are your shipping costs?

To keep it simple all shipping in the UK is £3.99, regardless of what you order. We also offer a next day delivery service on all of our products. This is £7.95 per delivery address to mainland UK addresses. 

As of April 2021, we are looking to add overseas shipping, so expect an update on this soon.

What print methods do you use?

All of our personalised garments and home accessories are digitally printed. We use dye sublimation on all of our custom mugs. Plus, all of our personalised temporary tattoos use a special paper and laser print that is safe for the skin. 

How can I check my image quality before you print?

The better the image, the better the print!

You can email us to check your image before you send it to us to print. We are always happy to check your artwork to ensure that it will print well on your chosen canvas, whether that is a t-shirt, mug or cushion cover. Check our design guidelines to find out more. 

How do I wash my garments?

Regardless of the print method – we advise that you wash inside out at 30 degrees.

Dry away from sunlight and direct heat and do not iron on the print area.

Oops!! I have made a mistake on my order – can you change it?

We can! But only if your order is not yet printed. To change your order, please email us as soon as you spot a mistake. Send an email to hello@yourdesign.co.uk. 

If your order has already been printed, we may be able to help, however, a charge might apply. If your order has already been posted, we cannot make a change but we might still be able to help you if you get in touch. 

You have made a mistake on my order!

We are sorry if a mistake is made on your order. If you spot any errors, please let us know by emailing hello@yourdesign with your order number, and a photograph of the item you have received so we can rectify any mistakes. 

My order does not fit – can I exchange it?

Due to the personalised nature of our items, we do not offer exchanges. 

My order has arrived with a spelling mistake?

Please check your order confirmation first to see if it is your error or ours. If it is ours, please email with a photograph so we can see what has happened and how best we can help you.

My garment looks a different shade of colour from what I ordered?

Due to the way in which computer screens present colours, there may be some variation in the colour you receive. 

I have changed my mind – can I return my order?

Due to the personalised nature of our products, we do not offer refunds. 

My order has been delivered and is smashed what do I do?

We are sorry your item was damaged in transit.  We use the best packaging we can as we know how disap­po­inting this is.

Please email us immediately with your order number and a photograph and we will work with you to resolve this with a resend or a refund.

Can I cancel my order?

Only if we have not started to print it! Please contact us or email us at hello@yourdesign.co.uk us as quickly as you can.

I am struggling to design what I want online

Email us and we should be able to help you – although we do not offer a design service – we will advise what we can do! We want to help you achieve the best product you can, so do not hesitate to contact us.

I haven’t received my order yet?

This will depend on how we have sent your order.

We use either Royal Mail 1st Class Post, or our chosen courier – normally DPD Local. Below is an explanation but if you need help, please email us.

Royal Mail 24 -1st class post. Royal Mail aims to deliver your order 1 – 3 days after it is collected by them – the date you receive your dispatch email. As this service is not tracked, we cannot give you a more accurate time frame but would ask after 5 days you check your delivery address is correct and contact us.

Royal Mail 48 is used for parcels – so anything that would not fit through a letterbox. If we have used this service you will know as you will have a track number allowing you to track the progress of your parcel. This will take appro­ximately 2 days delivery, however please allow for a maximum of 5 days. We would ask if you do not have your parcel after 7 working days, please check your delivery address and email us.

Courier – DPD Local – this is a 24 hour courier service. You will be able to track your order and leave instructions such as safe place delivery.

Next day delivery orders – Certain products can be printed and dispatched under our Next Day Service. The couriers can deliver between 8am and 7pm. The courier company chosen by us is DPD Local. They will email or text you a time slot for delivery. Please note that this service is not guaranteed. Should you not receive your order when you expect and are unable to track it, please email us and we will be able to help you.

My Royal Mail tracking number is incorrect, what should I do?

Please do not worry! When we dispatch an order using Royal Mail, you will receive a tracking number. This number is allocated by Royal Mail as your order is scanned and collected by them.

However, your tracking number is only officially recognised once the order has an attempted delivery. It is very ­im­portant that you check your address is correct on your order and notify us if it is not.

My delivery address is incorrect – can I change it?

Your address can only be updated if your order has not been printed. Once your order is in printing, this may be too late. We would request that you contact us to see if we can make the change and we will try our best to help. However, once printing is started the process is highly automated. Once your order is dispatched we have no way of changing, amending, or updating the address with Royal Mail.

We may be able to do so with our courier DPD, however, this will delay your parcel and may incur a charge.

I was out when you tried to deliver

Both of our couriers, Royal Mail and DPD Local, will have left a card for you to arrange redelivery. If you have any issues, please contact us. 

Can I pay to get my order quicker?

We offer a Next Day Service payable at checkout.

I would like to send my order to multiple addresses?

We are sorry – every address requires a fresh order.

Do you ship outside the UK?

No, we are sorry, we currently only ship Mainland UK. But we are soon to introduce overseas shipping.

Why do you only ship Mainland UK?

Currently, we are limited with our insurers and also we experienced significant delivery delays outside the UK and feel that currently we offer a better service UK only. We are in the process of changing this.

Can I send my order to a different delivery address to mine?

Yes! Just add your address as a billing address and the delivery address to whatever you need.

I have placed my order but have not received an order confir­mation?

There may just be a small delay on our server sending out your email which may take up to 5 minutes. The email may have also landed in your spam folder. Please also check there. 

Can I add to my order – I forgot something?

Yes - contact us or email us at hello@yourdesign.co.uk as quickly as you can and we will see if we can help you!

Can you gift wrap my order?

Apologies, this is currently not a service we offer.